Privacy Policy

Unless otherwise specifically indicated, the party responsible for processing the data collected on the website www.maleitravelgroup.com (hereinafter the “Website”) is the entity MALEI TRAVEL GROUP, SL, with registered office at C/Soria 1, San Fernando de Henares, 28830, Madrid, Spain.

The data we process are those obtained:

• From the forms you fill out and the requests you make on the Website, for example when you register, sign up for our newsletters, save a quote or buy a trip. We also process the data included in the requests and queries we receive by email or in our call center.
• From profiles and analytics obtained from the browsing of Web users, whether registered or not.
• From your participation in our marketing campaigns, for example in contests or promotions.
• From the social profile with which you have decided to log in to our website.

The data we collect is provided either directly by you or by third parties who process requests on your behalf, for example the holder of the reservation, the company you work for or other travel agencies.

The categories of data we process typically consist of:

• Identification and contact information, ID or passport;
• Personal characteristics data, such as language, gender, date of birth and nationality;
• Economic and transaction data;
• Data related to your browsing, such as the IP address from which you connect to the Website, weblogs, pages visited or actions performed on the Website. To do this, we use cookies and similar technologies that may involve tracking your browsing. More information in our Cookies Policy
• Only with your consent can we determine the approximate location of our users in order to adjust the content of the website to your location. This location is deduced from the analysis of your IP address and/or the location of your Internet provider, and therefore does not allow us to know exactly where you are. We do not associate location data with identified users.
• Data relating to your booking history and contact with the group;
• Commercial tracking data and, where applicable, data relating to preferences and commercial profile.
• Identification and contact data obtained from the social profile you used to log in to our website. These data are only processed for this purpose.
• Data generated by your use of social media, which you have chosen to share with us (for example likes and comments).

We process the data of our clients and users for the following purposes:

• Managing the relationship with them;
• Process your requests and provide the contracted services;
• Evaluate the quality of our services. For the purpose of evaluating quality, we may send you satisfaction surveys, although completing them is not mandatory;
• Comply with our legal obligations, for example, in accounting and tax matters.

The data of the users of the Web are also processed for the administration, management and control of the website itself and its restricted access areas and for statistical purposes and for improving the website and our services.

For security and quality control reasons, calls made to our call center and by our agents may be recorded. If you do not wish the call to be recorded, you must indicate this to the agent who assists you.

We process data of our clients and users for the following commercial purposes:

• We send commercial communications to our clients and users. These communications refer to products or services marketed by Malei Travel Group in the following sectors: tourism, automotive, leisure, art, culture, training, telecommunications, finance and insurance.
• With your consent, we will create a commercial profile based on your reservations and the data provided on the Website so that our offers and commercial communications are tailored to that profile. No automated decisions are made based on our customers’ profiles.
• If you have requested a quote or started a booking process on the Web or through our Call Center without completing it, the data provided may be used to carry out a commercial follow-up of your request. For this purpose, our agents may contact you by email or telephone, for example to resolve any incidents in the booking process.
• If you participate in our promotional campaigns, your data will be processed for the management and control thereof. Participation in our promotions implies your consent to the processing and transfer of your data within the scope and under the conditions indicated in the rules that regulate the specific campaign in which you participate, said consent being an essential requirement for your participation. Depending on the operation of the specific promotion in which you have registered, the data of the participants or winners may be published on Malei Travel Group websites, social networks or the media. In the case of contests and raffles, the personal data of the winners necessary for the correct enjoyment of the prizes will be communicated to the suppliers of the same, with the affected parties necessarily consenting to the corresponding international transfer of their personal information when said suppliers are located outside the European Economic Area.

In general, we will only share your data with your prior consent, when necessary for the processing of your requests or the provision of contracted services or to comply with our legal obligations.

In particular:

• In order to correctly process the requested reservations, the data included in the reservations will be communicated to the providers of the tourist services included in the contracted trips and/or to companies managing global reservation systems. This may involve the international transfer of your data, when these companies are located outside the European Economic Area.
• We may also share transaction data with fraud detection platforms to detect and prevent fraudulent payments or bookings.
• We may use technological solutions or services provided by companies located outside the European Economic Area for certain functionalities of the Website. In such cases, we will take appropriate measures to ensure an adequate level of protection of personal data.
• We use various services provided by Google (https://policies.google.com/technologies/partner-sites) and its subsidiaries. These companies are party to the EU-US Privacy Shield Agreement. Under this agreement, personal data transferred from one company in the EU to another in the United States will be processed in accordance with a set of well-defined protection standards and safeguards, thereby ensuring an adequate level of protection. You can check the validity of Google’s adherence to the Privacy Shield at the following link: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.

Please note that all information found in blogs, forums or other participatory tools that are made available on the Web will become public information, so users must be especially cautious when deciding to post comments or share their personal information.

The use of these participatory tools is subject to the conditions listed below.

You agree to make appropriate use of the comment posting functionality on the Website and in particular, but not limited to, not to enter data and/or comments that:

• Engage in activities that are illicit, illegal or contrary to good faith and public order;
• Disseminate content or propaganda of a racist, xenophobic, pornographic nature, in support of terrorism or in violation of human rights;
• Contain content that constitutes a violation of intellectual and industrial property rights;
• Attack the image of third parties;
• Introduce or spread computer viruses or any other physical or logical systems that may cause damage to the systems;
• Use other users’ email accounts or personal data and modify or manipulate their messages.
  We reserve the right to remove or not publish any comments and contributions that do not comply with the above-mentioned requirements, especially those that violate respect for human dignity, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, public order or security, or that, in its opinion, are not appropriate. We are not responsible for the information stored at the request of users and in particular with respect to the opinions expressed, nor for the accuracy, quality, reliability and correctness of the information that users enter. Notwithstanding the foregoing, persons whose personal data are included in comments or posts published on the Website may request, at any time, the cancellation of said data.

The basis for the processing of your data is the management of the legal relationship established with you, the provision of the requested or contracted services and compliance with legal obligations, especially applicable regulations on accounting, tax, tourism or security and traveler control matters.

The following treatments are based on the existence of a legitimate interest:

• The management of the security of the Web and our call center, as well as the adoption of fraud detection and prevention measures, is based on the existence of our legitimate interest in guaranteeing the security of our systems and transactions.
• The creation of statistics and quality control, including recordings of calls to our call center, are based on our legitimate interest in evaluating our services.
• The commercial follow-up of your requests, the sending of commercial communications and the consolidation of the commercial databases of the Malei Travel Group travel agencies are based on our legitimate interest and that of the group in promoting the products or services marketed by Malei Travel Group, as well as on your consent to receive such communications by electronic means.

The following treatments are based on your consent, without the withdrawal of such consent conditioning the provision of the contracted services:

• The creation of commercial profiles for the purpose of sending personalized offers and commercial communications is based on the consent requested from you;
• The creation of navigation profiles based on information obtained from cookies or similar technologies.

In general, we retain your data for the duration of your relationship with us and, in any case, for the periods provided for in the applicable legal provisions, for example in accounting and tax matters, and for the time necessary to meet any potential liabilities arising from the processing. We will delete your data when it is no longer necessary or relevant for the purposes for which it was collected.

Access logs to restricted areas of the Web will be deleted one month after their creation. Information related to browsing will be deleted once the web connection has ended and statistics have been compiled.

Call center call recordings will be deleted within a maximum period of 2 months, without prejudice to their retention for the time necessary to manage possible incidents or the deadlines provided for by the applicable legal provisions.

Data processed for marketing purposes, including commercial profiles, will be kept valid as long as their deletion is not requested. The media on which your consent to the processing of your data for these purposes is recorded, for example, logs of electronic form submissions, will be kept for the duration of the processing and the applicable limitation periods.

You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access it.

Once you have registered on the website, you can check your reservation history, access your profile and update the information you provided at the time of registration.

You may also request that your data be rectified when it is inaccurate or that incomplete data be completed, as well as request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, you may request that we restrict the processing of your data. In such a case, we will only process the data concerned for the formulation, exercise or defence of legal claims or for the protection of the rights of other persons. Under certain conditions and for reasons relating to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons that prevail over your interests or rights and freedoms, or for the formulation, exercise or defence of legal claims.

Likewise, and under certain conditions, you may request the portability of your data so that it may be transmitted to another data controller.

You may revoke the consent you have given for certain purposes, without affecting the legality of the processing based on the consent prior to its withdrawal.

To request your withdrawal from processing for commercial purposes, you can:

• Update your preferences in your profile accessible from your Web account;
• Send an email to the following email address: privacy@maleitravelgroup.com;
• Use the link provided for this purpose in our newsletters.

You may revoke your consent to geolocation or the installation of cookies for tracking or profiling purposes at any time by changing the privacy settings of your web browser or device. You can obtain more information about online behavioural advertising and how to manage your browser’s privacy to refuse this type of processing at www.youronlinechoices.eu.

You also have the right to lodge a complaint with a data protection authority. You can consult the list and contact details of the European data protection agencies on the European Commission website at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

To exercise your rights, you must send us a request accompanied by a copy of your national identity document, or another valid document that identifies you by post or email, to our Data Protection Officer at the addresses indicated in the section Who is responsible for the processing of your data?

You can obtain more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency at http://www.agpd.es or on the website of the data protection authority in your country.